Welcome to Flowers Dalston. These Terms & Conditions (the "Terms") govern your use of our website and services relating to the purchase, processing, and delivery of flowers within Dalston and the surrounding areas. Please read these Terms carefully before placing an order. By using our website or making a purchase, you agree to comply with and be bound by these Terms, in addition to any other terms, policies, or notices referenced herein.
These Terms apply to all online transactions and interactions made through the Flowers Dalston website, specifically concerning the purchase and delivery of flowers and related products for customers residing in Dalston and surrounding localities. By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.
Placing an Order: To place an order for online flower delivery in Dalston, simply browse our website, select the desired floral arrangements or related items, and add them to your shopping cart. Proceed to checkout, where you will be prompted to provide your personal information, recipient’s delivery details, and payment information.
Order Confirmation: After submitting your order, you will receive an order acknowledgment on screen. We will then send an order confirmation to the email address you provided. This email will include your order reference number and a summary of your purchase.
Order Acceptance: Order acceptance occurs when a separate dispatch confirmation email is sent to you, indicating that your selected flowers or gifts have been prepared for delivery. Flowers Dalston reserves the right to refuse or cancel any order at its discretion, in which case a full refund will be issued.
All flower arrangements and related items offered for sale are subject to availability. In the unlikely event that a particular flower or item is not available on the date requested, we reserve the right to substitute any product with another of similar style, value, and quality. You will be contacted if the substitution is significant, in which case you may accept the substitute, modify your order, or request a cancellation and full refund.
Prices: All prices listed on our website are in Pounds Sterling (GBP) and include all applicable taxes, unless otherwise stated. Prices are subject to change at any time but will not affect orders that have already been confirmed.
Payment Methods: Flowers Dalston accepts a variety of payment methods, including major credit cards, debit cards, and other electronic payments as displayed during the checkout process.
Payment Processing: Payment will be taken at the time of order submission. By providing your payment information, you confirm that you are authorised to use the chosen payment method and that sufficient funds or credit are available. Your order will not be processed until payment has been received in full. In the event of an unsuccessful payment, your order may be delayed or cancelled.
Coverage: We offer online flower delivery services in Dalston and selected surrounding areas. Delivery areas are specified during the checkout process. If your required location is outside our standard delivery radius, please check availability before placing your order.
Delivery Times: Our goal is to deliver orders according to your selected timeslot and date. While we make every effort to deliver as requested, we cannot guarantee specific delivery times, especially during peak periods such as holidays, Valentine’s Day, and Mother’s Day.
Recipient Information: Please ensure recipient details (including name, address, delivery instructions, and contact number) are accurate and complete. Flowers Dalston cannot accept liability for delivery delays or losses resulting from incorrect or incomplete information.
Failed Deliveries: If the recipient is unavailable at the time of delivery, our driver may attempt to deliver to a neighbour, leave the order in a safe place, or return it to our store for re-delivery at an additional cost. We will notify you of the attempted delivery and next steps.
Order Cancellation: You may cancel your order at any time prior to dispatch, subject to the following:
To cancel or amend an order, you must contact us as soon as possible. Amendments to the recipient’s details or delivery time may also be requested, subject to feasibility. Cancellations are not possible after the order has been dispatched for delivery.
Your satisfaction is our priority. If you are not fully satisfied with your order or if it arrives damaged or significantly not as described, please contact us within 24 hours of receipt. We may request photographic evidence of the issue. Depending on the circumstances, we may offer a replacement, alternative, or a full or partial refund.
Refunds will be processed using the original payment method and may take up to 7 business days to appear in your account, subject to your bank’s processing times.
Product Quality: All flowers and products are prepared with the highest standards of care and quality. Due to the nature of perishable goods, flowers may vary slightly in colour, size, or variety from those depicted on the website. Such minor variations do not entitle the customer to a refund or compensation.
Limitations of Liability: Flowers Dalston is not liable for damages or losses arising from:
Our total liability to you in connection with any order shall not exceed the amount paid for the relevant goods and services.
Website Use: Whilst we strive to ensure that information on our website is accurate and up to date, we do not guarantee the completeness, accuracy, or reliability of any content. Prices, product descriptions, and terms are subject to change without notice.
All content on the Flowers Dalston website, including text, photographs, brand names, logos, and designs, is owned or licensed by Flowers Dalston. You may not copy, reproduce, distribute, or use the content for any purpose other than personal, non-commercial use, without our written permission.
Your privacy is important to us. All personal information provided in connection with orders for flower delivery in Dalston, such as name, address, and payment details, will be handled in accordance with the applicable UK data protection legislation. Your information will be used solely for processing your order, fulfilling delivery, and any related support. We will not share your personal details with third parties except as necessary for the performance of our services or as required by law.
Flowers Dalston reserves the right to update or amend these Terms at any time. Any changes will be effective upon posting on our website. It is your responsibility to review the Terms prior to each purchase. Continued use of our website and services after any changes constitutes acceptance of the revised Terms.
These Terms & Conditions, all transactions, and any disputes arising under or in connection with them shall be governed by and interpreted according to the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be deemed null and void and will not affect the validity and enforceability of the remaining provisions.
If you have any questions regarding these Terms & Conditions or require assistance with your order for flower delivery in Dalston or surrounding areas, please use the contact form on our website. Our customer service team will be happy to help you with any queries, concerns, or feedback.
These Terms & Conditions specifically cover online transactions and flower delivery orders for customers located in Dalston and its neighbouring areas. Whether you are ordering flowers for delivery within Dalston, Hackney, or other nearby locations, these terms apply to your order. Please check our serviceable postcodes at checkout to confirm delivery coverage before completing your purchase.
Thank you for choosing Flowers Dalston for your floral needs. We look forward to providing you with quality flower arrangements and timely delivery across Dalston and the surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dalston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dalston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
