At Flowers Dalston, we pride ourselves on delivering only the freshest and most beautiful flowers to our customers in Dalston and the surrounding areas. Our reputation as a trusted local florist is built on our dedication to quality, reliability, and customer service—whether you order for your home, business, or a special occasion.
We carefully package and arrange every bouquet to reach you in perfect condition. However, if your flowers arrive damaged or in poor condition, please notify us as soon as possible upon receipt. To help us resolve the issue swiftly, we may request photos of the damaged flowers or packaging. Once verified, we will prioritise your claim and offer a prompt solution.
We understand the importance of long-lasting blooms. That's why every arrangement we create comes with our Freshness Window guarantee. Our flowers should remain vibrant and fresh for at least 5 days from the date of delivery, provided they are cared for as instructed. If your flowers do not meet this standard, please let us know within the five-day freshness window, so we can make it right.
Your satisfaction is our top priority. If your flowers are damaged on arrival or fail to meet our freshness standard within the guarantee window, you can choose one of the following remedies:
Please contact us within five days of delivery to initiate a refund or replacement request. After this period, we may no longer be able to process claims related to flower freshness.
We value feedback from our customers and always strive to improve. If you have a complaint or concern about your order or our service, please get in touch with us promptly. When submitting your complaint, include as much detail as possible, such as order information, delivery date, and any supporting photos. Our team will acknowledge your complaint quickly and work to resolve it within five working days. We believe in transparency and fairness and will keep you updated throughout the process.
Flowers Dalston is committed to serving the local Dalston community, including households and businesses nearby. We take great care in sourcing premium flowers daily, ensuring each bouquet reflects our passion for freshness and craftsmanship. With every order, you can trust that we stand fully behind our fresh flowers guarantee and hassle-free returns policy.
If you have any questions or require further assistance regarding our policies, our friendly team are here to help. Thank you for choosing Flowers Dalston — your trusted local florist committed to delivering floral joy with quality and care.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
